I wanted to create a new thread for this, because this problem is really starting to frustrate me. Has anyone ever successfully received an answer from the EA support team site?
Here is the email I sent out to them... twice. It wasn’t really a MASSIVE ask;
jacoja06 wrote: EA. Please could you respond to this E-mail I sent over four days ago.
Thank You
- James
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Hi EA.
I just wanted to get in contact for a major issue I have regarding the control options of NFS Shift. There is no custom controller options implemented into the game. There is only a choice of three configuration settings, all of which are unusable for me (and many other people).
I don’t quite understand the reasoning of completely changing controller figurations on a new game, especially when people have grown accustom to the basic controller layout of all other racing games (including older versions of NFS). ‘X’ being accelerate, ‘square’ for brake, L2/R2 for changing gears, etc.
I was amazed and disappointed to find that this standard layout was not one of the three options to choose from. As a result, I have never been able to play the game properly.
After downloading the new patch today, I found that this simple feature has still not been added... even after the numerous complaints on NFS community fan sites, and the official nfs.com forum.
I was wondering, when can these needs be met? Is it a recognised problem that EA is aware of, and is willing to address?
I’ve been a long-time NFS fan, and a long-time community member of the nfsunlimited.net forums. Unfortunately with basic issues like this, I question myself about purchasing future games from the franchise.
It’s a great game nevertheless... I’m very proud of what EA has accomplished. This one issue though is really damaging the experience.
Thanks for reading.
- jacoja06
Still haven’t had a response yet. I was talking to another NFS Shift user on MSN, who said he has sent almost up to 10 queries since Shift was released, and he hasn't received a single response for any of the questions.EA Support wrote:- You should receive a response within 24 hours.
Like I said, has anyone else had any experience with EA Support? Is there any way to get them to respond, without bribing them with more money?